Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels or tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not refund original shipping charges. Unsolicited online returns will not be accepted.

To start a return, you can contact us at susannalathamdesign@gmail.com. Please note that returns will need to be sent to the following address: 

3520 Stone Creek Lane North - Fort Worth, TX 76137

Return shipping and return shipping fees is the responsibility of the customer.

All of the following Items are final sale: Garden Stools, Side Tables, Lamps

You can always contact us for any return question at susannalathamdesign@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 14 day window from delivery for this. 

Exceptions / non-returnable items
Certain types of items cannot be returned. They are as follows: garden stools, lamps and side tables. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for store credit on sale items.

Store Credit: We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically have a credit on your account with us.

If more than 15 business days have passed since we’ve approved your return, please contact us at susannalathamdesign@gmail.com.